{"id":3263,"date":"2019-09-09T11:05:38","date_gmt":"2019-09-09T15:05:38","guid":{"rendered":"https:\/\/www.suzuki.ca\/auto\/faqs\/"},"modified":"2024-05-23T14:49:25","modified_gmt":"2024-05-23T18:49:25","slug":"faqs","status":"publish","type":"page","link":"https:\/\/www.suzuki.ca\/fr\/auto\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"

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Suzuki
\nAutomobile<\/h1>\n

[\/vc_column_text][\/vc_column][\/vc_row][vc_row el_id=”breadcrumb”][vc_column el_class=”p-1″][vc_column_text css=”.vc_custom_1568314340446{margin-bottom: 0px !important;}”]Accueil<\/a><\/span><\/span>[\/vc_column_text][\/vc_column][\/vc_row][vc_row el_class=”py-5 py-lg-6 width-container”][vc_column][vc_column_text css=”.vc_custom_1574353356709{margin-bottom: 0px !important;}” el_class=”pb-5 pb-lg-6 d-none d-lg-block”]<\/p>\n

Vous \u00eates couvert d\u00e8s le d\u00e9but. Vous trouverez les Conditions g\u00e9n\u00e9rales compl\u00e8tes de votre Garantie automobile Suzuki Canada dans le manuel d\u2019entretien fourni avec votre v\u00e9hicule ou dans les Guides de garantie et d\u2019entretien t\u00e9l\u00e9chargeables ci-dessous. <\/span><\/p>\n

[\/vc_column_text][vc_raw_html css=”.vc_custom_1697029978686{margin-bottom: 0px !important;}”]JTNDZGl2JTIwY2xhc3MlM0QlMjJhdXRvLXRhYiUyMiUzRSUwQSUzQ2ElMjBocmVmJTNEJTIyJTJGZnIlMkZhdXRvJTJGJTIyJTNFU2VydmljZSUyMGF1dG9tb2JpbGUlM0MlMkZhJTNFJTBBJTNDYSUyMGhyZWYlM0QlMjIlMkZmciUyRmF1dG8lMkZ2ZWhpY2xlLWluZm9ybWF0aW9uJTJGJTIyJTNFSW5mb3JtYXRpb25zJTIwc3VyJTIwbGUlMjB2JUMzJUE5aGljdWxlJTNDJTJGYSUzRSUwQSUzQ2ElMjBocmVmJTNEJTIyJTJGZnIlMkZhdXRvJTJGZmFxcyUyRiUyMiUyMGNsYXNzJTNEJTIyYWN0aXZlJTIyJTNFRm9pcmUlMjBhdXglMjBxdWVzdGlvbnMlM0MlMkZhJTNFJTBBJTNDJTJGZGl2JTNF[\/vc_raw_html][\/vc_column][\/vc_row][vc_row el_class=”width-container pb-5 pb-lg-6 px-0″][vc_column][vc_column_text el_class=”text-center” css=”.vc_custom_1716490164600{margin-bottom: 0px !important;}”]<\/p>\n

Automobile Foire aux questions<\/h2>\n

[\/vc_column_text][vc_tta_accordion section_title_tag=”h3″ style=”modern” shape=”square” color=”white” c_icon=”” active_section=”4234424″ collapsible_all=”true” el_class=”pt-5 pt-lg-6″][vc_tta_section title=”TROUVER UN POINT DE SERVICE SUZUKI AUTORIS\u00c9 (CONCESSIONNAIRE)” tab_id=”where-to-service”][vc_column_text css=”.vc_custom_1661524567508{margin-bottom: 0px !important;}”]Suzuki Canada dispose de centres autoris\u00e9s de pi\u00e8ces et de service partout au Canada pour effectuer l\u2019entretien de votre v\u00e9hicule. Veuillez contacter votre point de service autoris\u00e9 local \u00e0 suzuki.ca\/fr\/find-a-dealer\/<\/a>.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”J\u2019AI ACHET\u00c9 UN PRODUIT SUZUKI D\u2019OCCASION ET J\u2019AI BESOIN D\u2019UN MANUEL DU PROPRI\u00c9TAIRE. COMMENT PUIS-JE EN OBTENIR UN?” tab_id=”1661524576478-170b2e70-5b47″][vc_column_text css=”.vc_custom_1661524609171{margin-bottom: 0px !important;}”]Des manuels de remplacement peuvent \u00eatre command\u00e9s aupr\u00e8s du service des pi\u00e8ces de votre point de service Suzuki.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”JE DOIS FAIRE EFFECTUER DES R\u00c9PARATIONS SOUS GARANTIE SUR MON V\u00c9HICULE ET JE N\u2019HABITE PAS PR\u00c8S DU POINT DE SERVICE. QU\u2019EST-CE QUE JE FAIS?” tab_id=”1661524619946-d3b3b88d-96cf”][vc_column_text css=”.vc_custom_1661524659100{margin-bottom: 0px !important;}”]Les rappels ou les r\u00e9parations doivent \u00eatre effectu\u00e9s dans un point de service Suzuki autoris\u00e9 (chez un concessionnaire). Veuillez contacter le centre de service Suzuki le plus proche pour prendre rendez-vous. Pour obtenir de l\u2019aide afin de trouver un point de service, veuillez visiter suzuki.ca\/fr\/find-a-dealer\/<\/a>.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”QUELLE EST LA DUR\u00c9E DE LA GARANTIE DE MA VOITURE? QU\u2019EST-CE QUI EST COUVERT ET QU\u2019EST-CE QUI NE L\u2019EST PAS?” tab_id=”1661524668001-8e0d541f-4ecf”][vc_column_text css=”.vc_custom_1661524706669{margin-bottom: 0px !important;}”]Tous les v\u00e9hicules Suzuki neufs sont couverts par une garantie limit\u00e9e de 3 ans ou 60 000 km sur les v\u00e9hicules neufs, une garantie de 5 ans ou 100 000 km sur le groupe motopropulseur et une assistance routi\u00e8re de 3 ans avec kilom\u00e9trage illimit\u00e9. Cependant, Suzuki n\u2019offre plus de garanties prolong\u00e9es sur les v\u00e9hicules d\u2019occasion. Pour obtenir des d\u00e9tails complets sur ce qui est couvert et ce qui ne l\u2019est pas pour votre v\u00e9hicule particulier, veuillez consulter le livret de garantie et d\u2019information sur l\u2019entretien de votre v\u00e9hicule neuf fourni avec votre v\u00e9hicule.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”SI J\u2019AI BESOIN D\u2019UNE ASSISTANCE TECHNIQUE, QUI PUIS-JE APPELER?” tab_id=”1661524720142-0250bc35-653d”][vc_column_text css=”.vc_custom_1661524740647{margin-bottom: 0px !important;}”]Contactez votre point de service Suzuki autoris\u00e9 et prenez rendez-vous. Ses techniciens de service sont form\u00e9s aux produits Suzuki et sont les mieux \u00e0 m\u00eame de r\u00e9pondre \u00e0 toutes vos questions.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”J\u2019AI PERDU MES CL\u00c9S DE VOITURE, COMMENT PUIS-JE OBTENIR LE CODE DE CL\u00c9?” tab_id=”1661524820135-857ded54-913b”][vc_column_text css=”.vc_custom_1661524862228{margin-bottom: 0px !important;}”]Contactez votre point de service Suzuki pour obtenir votre code de cl\u00e9. Vous devrez toutefois vous rendre au point de service le plus proche et pr\u00e9senter une preuve de propri\u00e9t\u00e9 de votre v\u00e9hicule.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”J\u2019AI EU UN D\u00c9SACCORD AVEC MON POINT DE SERVICE AU SUJET DE LA GARANTIE. \u00c0 QUI PUIS-JE M\u2019ADRESSER?” tab_id=”1661524895051-cd7a8b35-0e2f”][vc_column_text css=”.vc_custom_1661524988389{margin-bottom: 0px !important;}”]Les litiges sont g\u00e9n\u00e9ralement mieux r\u00e9solus au point de service autoris\u00e9 de Suzuki. Vous pouvez porter votre m\u00e9contentement \u00e0 l\u2019attention de l\u2019un des gestionnaires. Si le probl\u00e8me n\u2019est toujours pas r\u00e9solu, vous devez contacter le propri\u00e9taire du point de service autoris\u00e9. S\u2019il ne peut pas r\u00e9soudre le probl\u00e8me, veuillez contacter le service des relations avec la client\u00e8le de Suzuki Canada. Le num\u00e9ro de t\u00e9l\u00e9phone est le 1-866-828-7252 ou vous pouvez nous envoyer un courriel \u00e0 customerservice@suzuki.ca<\/a>.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”J\u2019AIMERAIS IMPORTER UN PRODUIT SUZUKI DEPUIS LES \u00c9TATS-UNIS. DE QUOI AI-JE BESOIN?” tab_id=”1661525009286-00e49722-09e0″][vc_column_text css=”.vc_custom_1661525035659{margin-bottom: 0px !important;}”]Pour importer un produit au Canada depuis les \u00c9tats-Unis, vous aurez besoin d\u2019une lettre de conformit\u00e9 et d\u2019une lettre d\u2019autorisation de rappel du fabricant du pays de la vente initiale. Communiquez avec Suzuki Motor of America Inc. au 1-800-934-0934 pour obtenir de l\u2019aide.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”JE VOUDRAIS EXPORTER UN PRODUIT SUZUKI AUX \u00c9TATS-UNIS. DE QUOI AI-JE BESOIN?” tab_id=”1661525066972-a02584a1-7688″][vc_column_text css=”.vc_custom_1661529315745{margin-bottom: 0px !important;}”]Pour apporter un produit du Canada aux \u00c9tats-Unis, vous devez obtenir une lettre de conformit\u00e9 et une lettre officielle de rappel de Suzuki Canada. Suzuki Canada \u00e9crira une lettre aux citoyens ou r\u00e9sidents canadiens qui d\u00e9m\u00e9nagent aux \u00c9tats-Unis et qui apporteront leurs produits Suzuki.<\/p>\n

Pour demander cette lettre, veuillez envoyer votre nom, votre num\u00e9ro de t\u00e9l\u00e9phone, votre adresse postale compl\u00e8te, le NIV (num\u00e9ro de s\u00e9rie \u00e0 17 chiffres) de votre produit Suzuki et une copie d\u2019une pi\u00e8ce d\u2019identit\u00e9 avec photo prouvant votre citoyennet\u00e9 canadienne ou votre r\u00e9sidence (permis de conduire) \u00e0 customerservice@suzuki.ca<\/a>.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”J\u2019AIMERAIS IMPORTER UN PRODUIT SUZUKI D\u2019OUTRE-MER. DE QUOI AI-JE BESOIN POUR LE FAIRE?” tab_id=”1661525163557-caac4ee1-6f41″][vc_column_text css=”.vc_custom_1661529356596{margin-bottom: 0px !important;}”]Pour en savoir plus sur l\u2019importation de v\u00e9hicules, consultez le Registraire des v\u00e9hicules import\u00e9s \u00e0 l\u2019adresse : www.riv.ca<\/a>.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”J\u2019AIMERAIS EXPORTER UN PRODUIT CANADIEN OUTRE-MER. QUE DOIS-JE FAIRE?” tab_id=”1661525288257-280d5e63-1513″][vc_column_text css=”.vc_custom_1661529379720{margin-bottom: 0px !important;}”]Suzuki Canada ne peut fournir d\u2019aide pour l\u2019exportation d\u2019un v\u00e9hicule en dehors de l\u2019Am\u00e9rique du Nord. Selon les exigences du pays de destination, vous pouvez trouver les renseignements n\u00e9cessaires dans votre manuel du propri\u00e9taire.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”PUIS-JE TRACTER UNE REMORQUE DERRI\u00c8RE MON V\u00c9HICULE?” tab_id=”1661525424927-9924ca3b-1ae9″][vc_column_text css=”.vc_custom_1661529393794{margin-bottom: 0px !important;}”]Consultez la rubrique \u00ab Chargement du v\u00e9hicule et remorquage \u00bb de votre manuel du propri\u00e9taire. REMARQUE : Certains v\u00e9hicules Suzuki ne sont pas con\u00e7us pour le remorquage.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”PUIS-JE REMORQUER MON V\u00c9HICULE DERRI\u00c8RE MON AUTOCARAVANE?” tab_id=”1661525485768-4d8d33d1-68e0″][vc_column_text css=”.vc_custom_1661529417580{margin-bottom: 0px !important;}”]Consultez la rubrique \u00ab Chargement du v\u00e9hicule et remorquage \u00bb de votre manuel du propri\u00e9taire.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”J\u2019AI R\u00c9CEMMENT D\u00c9M\u00c9NAG\u00c9 ET J\u2019AI BESOIN DE CHANGER L\u2019ADRESSE INSCRITE \u00c0 MON DOSSIER. COMMENT PUIS-JE VOUS EN INFORMER?” tab_id=”1661525527932-aebf3c23-e339″][vc_column_text css=”.vc_custom_1661529438166{margin-bottom: 0px !important;}”]Envoyez un courriel \u00e0 l\u2019adresse : customerservice@suzuki.ca<\/a>, en indiquant votre nom complet, votre ancienne adresse, votre nouvelle adresse et votre nouveau num\u00e9ro de t\u00e9l\u00e9phone (s\u2019il a chang\u00e9). Assurez-vous d\u2019inclure le num\u00e9ro d\u2019identification de v\u00e9hicule (NIV) complet (num\u00e9ro de s\u00e9rie \u00e0 17 chiffres) situ\u00e9 en bas \u00e0 gauche du pare-brise de votre produit Suzuki afin que nous puissions acc\u00e9der facilement \u00e0 vos renseignements.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”O\u00d9 PUIS-JE ACHETER DES PI\u00c8CES SUZUKI D\u2019ORIGINE?” tab_id=”1661525575172-3de6ddad-715b”][vc_column_text css=”.vc_custom_1661529478610{margin-bottom: 0px !important;}”]Les pi\u00e8ces sont offertes dans tous les points de service Suzuki autoris\u00e9s. Veuillez contacter le point de service le plus proche pour obtenir les pi\u00e8ces dont vous avez besoin. Trouvez un concessionnaire \u00e0 suzuki.ca\/fr\/find-a-dealer\/<\/a>.[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

\u2026 Continuez \u00e0 lire ><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":3262,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"full-width-container","site-content-style":"unboxed","site-sidebar-style":"unboxed","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"default","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-3263","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nSuzuki Canada Auto FAQs - 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