{"id":3283,"date":"2019-09-09T11:34:53","date_gmt":"2019-09-09T15:34:53","guid":{"rendered":"https:\/\/www.suzuki.ca\/faqs\/"},"modified":"2025-08-28T15:09:23","modified_gmt":"2025-08-28T19:09:23","slug":"faqs","status":"publish","type":"page","link":"https:\/\/www.suzuki.ca\/fr\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"

[vc_row el_id=”breadcrumb”][vc_column el_class=”p-1″][vc_column_text css=”.vc_custom_1568314340446{margin-bottom: 0px !important;}”]Accueil<\/a><\/span><\/span>[\/vc_column_text][\/vc_column][\/vc_row][vc_row el_class=”header-space width-container pt-5 pt-lg-6″][vc_column el_class=”text-center”][vc_column_text css=”.vc_custom_1716492047318{margin-bottom: 0px !important;}”]<\/p>\n

FAQ de Suzuki Canada<\/h1>\n

[\/vc_column_text][vc_column_text css=”.vc_custom_1574359685616{margin-bottom: 0px !important;}” el_class=”text-center w-lg-50 pt-4″]Vous avez une question concernant votre Suzuki? Voici quelques-unes des questions les plus fr\u00e9quemment pos\u00e9es.<\/span>[\/vc_column_text][\/vc_column][\/vc_row][vc_row el_class=”width-container pb-5 pb-lg-6 px-0″][vc_column][vc_tta_accordion section_title_tag=”h2″ style=”modern” shape=”square” color=”white” c_icon=”” active_section=”4234424″ collapsible_all=”true” el_class=”pt-4 pt-lg-5″][vc_tta_section title=”Comment puis-je trouver le concessionnaire Suzuki le plus proche?” tab_id=”nearest-dealer”][vc_column_text css=”.vc_custom_1679594780870{margin-bottom: 0px !important;}”]Visitez le site de localisation des distributeurs \u00e0 l’adresse suivante : www.suzuki.ca\/fr\/find-a-dealer\/<\/a>.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”L\u2019ann\u00e9e et le mod\u00e8le sont-ils indiqu\u00e9s quelque part sur la moto?” tab_id=”year-modal-list”][vc_column_text css=”.vc_custom_1679595203975{margin-bottom: 0px !important;}”]Oui, les informations sur le mod\u00e8le et la date de fabrication figurent sur une plaque d’identification du v\u00e9hicule (VIN).[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”O\u00f9 puis-je obtenir des renseignements concernant les rappels?” tab_id=”recall-information”][vc_column_text css=”.vc_custom_1574360173155{margin-bottom: 0px !important;}”]Veuillez communiquer avec votre concessionnaire agr\u00e9\u00e9 Suzuki ou envoyer un courriel \u00e0 l\u2019adresse customerservice@suzuki.ca<\/a>.<\/span>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”\u00c0 qui puis-je m\u2019adresser si j\u2019ai des questions concernant mon Plan de protection Suzuki (PPS)?” tab_id=”protection-plan”][vc_column_text css=”.vc_custom_1679594712147{margin-bottom: 0px !important;}”]Contactez votre concessionnaire Suzuki agr\u00e9\u00e9 local. Pour trouver un concessionnaire, visitez le site www.suzuki.ca\/fr\/find-a-dealer\/<\/a>.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Puis-je transf\u00e9rer la garantie?” tab_id=”transfer-warranty”][vc_column_text css=”.vc_custom_1574360017703{margin-bottom: 0px !important;}”]La garantie accompagne le v\u00e9hicule; cependant, votre concessionnaire local peut mettre \u00e0 jour les dossiers de Suzuki.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Que dois-je faire si j\u2019ai un probl\u00e8me apr\u00e8s l\u2019expiration de la garantie?” tab_id=”warranty-expired”][vc_column_text css=”.vc_custom_1679595130570{margin-bottom: 0px !important;}”]La garantie du Plan de protection Suzuki<\/a> est disponible pour fournir jusqu’\u00e0 4 ans de couverture de garantie et peut \u00eatre achet\u00e9e dans l’ann\u00e9e qui suit l’achat d’une nouvelle moto, d’un nouveau VTT ou d’un nouveau moteur hors-bord.<\/span>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Ma garantie sera-t-elle annul\u00e9e si je fais moi-m\u00eame les entretiens ou si je demande \u00e0 mon m\u00e9canicien de les faire?” tab_id=”void-warranty”][vc_column_text css=”.vc_custom_1574360046068{margin-bottom: 0px !important;}”]Non, mais si l\u2019entretien est effectu\u00e9 de fa\u00e7on incorrecte ou incompl\u00e8te, et qu\u2019il provoque une d\u00e9faillance, cela ne sera pas couvert par la garantie. Vous devez \u00e9galement conserver tous les re\u00e7us.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Que faire si j’ai un souci ou un probl\u00e8me avec ma suzuki?” tab_id=”suzuki-concern”][vc_column_text css=”.vc_custom_1679594961368{margin-bottom: 0px !important;}”]Contactez votre concessionnaire agr\u00e9\u00e9 Suzuki. Pour trouver un concessionnaire, visitez le site www.suzuki.ca\/fr\/find-a-dealer\/<\/a>.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Si j\u2019exporte mon produit Suzuki canadien vers un autre pays, quelle est la couverture de garantie dont il pourra b\u00e9n\u00e9ficier?” tab_id=”export-outside-canada”][vc_column_text css=”.vc_custom_1574360096895{margin-bottom: 0px !important;}”]Suzuki fournit une garantie uniquement par le biais des concessionnaires Suzuki au Canada.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Puis-je acheter directement des pi\u00e8ces de rechange pour motocyclettes, v\u00e9hicules tout-terrain et moteurs hors-bord?” tab_id=”mc-atv-parts-direct”][vc_column_text css=”.vc_custom_1574359898085{margin-bottom: 0px !important;}”]Non. Toutes les transactions de vente au d\u00e9tail sont men\u00e9es exclusivement par l\u2019interm\u00e9diaire de concessions agr\u00e9\u00e9es de Suzuki.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”O\u00f9 puis-je obtenir des renseignements concernant les produits ou accessoires Suzuki?” tab_id=”product-information”][vc_column_text css=”.vc_custom_1686579622095{margin-bottom: 0px !important;}”]Contactez votre concessionnaire Suzuki local ou visitez la boutique en ligne \u00e0 l’adresse https:\/\/www.suzuki.ca\/fr\/magasin\/<\/a>.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”O\u00f9 puis-je obtenir un manuel du propri\u00e9taire ou d\u2019entretien?” tab_id=”owner-service-manual”][vc_column_text css=”.vc_custom_1681142077285{margin-bottom: 0px !important;}”]Pour trouver un revendeur, consultez le site www.suzuki.ca\/fr\/find-a-dealer<\/a>.<\/p>\n

[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Comment puis-je obtenir un double de la cl\u00e9?” tab_id=”duplicate-key”][vc_column_text css=”.vc_custom_1679594646358{margin-bottom: 0px !important;}”]Des \u00e9bauches de cl\u00e9s peuvent \u00eatre command\u00e9es aupr\u00e8s de votre concessionnaire Suzuki. Si vous avez une cl\u00e9 existante, un serrurier peut reproduire votre cl\u00e9, et si vous avez le num\u00e9ro de code de l’\u00e9tiquette de la cl\u00e9, la cl\u00e9 peut \u00eatre reproduite.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Comment puis-je communiquer avec Suzuki Canada Inc.?” tab_id=”contact-suzuki”][vc_column_text css=”.vc_custom_1756408150504{margin-bottom: 0px !important;}”]Vous pouvez contacter le si\u00e8ge social \u00e0 l’adresse customerservice@suzuki.ca ou au num\u00e9ro +1-705-728-6789<\/span><\/a>. Les agents sont disponibles du lundi au vendredi de 8h30 \u00e0 16h30 (heure de Paris). Assurez-vous d’avoir votre num\u00e9ro d’identification du v\u00e9hicule (VIN) \u00e0 port\u00e9e de main.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Qu\u2019est-ce qui diff\u00e9rencie le \u00ab poids \u00e0 vide \u00bb du \u00ab poids \u00e0 sec \u00bb?” tab_id=”curb-dry-weight”][vc_column_text css=”.vc_custom_1574359704594{margin-bottom: 0px !important;}”]Pour fournir les renseignements les plus exacts qui soient \u00e0 ses clients, Suzuki indique le \u00ab poids \u00e0 vide \u00bb plut\u00f4t que le poids \u00e0 sec pour les mod\u00e8les de motocyclettes et de v\u00e9hicules tout terrain (VTT) pour les mod\u00e8les \u00e0 partir de 2009. Le \u00ab poids \u00e0 vide \u00bb est le poids de la machine lorsque vous le conduisez dans la rue ou le remorquez, en tenant compte de tous les liquides n\u00e9cessaires, notamment l\u2019huile, l\u2019acide de la batterie, les liquides de frein et un r\u00e9servoir de carburant plein. Le \u00ab poids \u00e0 sec \u00bb est le poids moins tous les liquides de fonctionnement.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”O\u00f9 dois-je me d\u00e9barrasser des pneus usag\u00e9s en Ontario?” tab_id=”1641496537322-c8357f51-7bf0″][vc_column_text]D\u00e9posez ici: rpra.ca\/programs\/tires\/collectionsites\/<\/a>[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

\u2026 Continuez \u00e0 lire ><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"full-width-container","site-content-style":"unboxed","site-sidebar-style":"unboxed","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"default","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-3283","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nFAQs - 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