Suzuki Canada Careers

Overview

This position is the primary contact between the Suzuki dealer network and Suzuki Canada for all parts & accessory sales and service matters for assigned district. This position is to achieve parts and accessory sales goals while providing timely and positive aftersales service to the dealer network, and address any parts and accessories inquiries.

This position reports directly to the Senior Vice President, Finance & Operations and works closely with both the Parts Department and Service Department and consults with the Dealer network on all Parts & Accessory sales and marketing issues related to the sale of Suzuki Parts & Accessories in the Canadian marketplace. The position has direct interaction with various internal departments in order to complete tasks in a productive and efficient manner. The position requires extensive travel through the province of Quebec and as needed to other assigned districts.

Responsibilities

• Provide Dealer Support and training on Suzuki Policies and Procedures
• Advise dealers on technical training and sales training available on line for their staff to gain Suzuki specific product/service knowledge
• Assist in developing territory quarterly and annual parts, accessories and service marketing plans and sales targets.
• Implement special parts and/or accessory sales promotions and training programs
• Assist dealers in achieving efficient inventory levels, effective operating practices, and effective and profitable service departments.
• Achieve territory Parts & Accessory sales targets both retail and wholesale.
• Achieve Booking targets for Parts & Accessory products and programs
• Complete territory composite analysis
• Complete market analysis with each dealer
• Complete product quality reports as required
• Assist dealers as necessary to obtain needed parts, resolve product technical issues, and administer warranty policies and programs.
• Practice good Consumer relations and assist Customer Service in resolving customer issues
• Attend and support Corporate consumer shows and dealer meetings as required. This includes setting up shows and supporting event with booth coverage providing customer/dealer information.
• Submit weekly itineraries and dealer contact reports to head office. Reports should highlight competitor programs and policy updates
• Support dealer development and new dealer set-up as required by DSM and national office personnel

We are seeking candidates who provide the following expertise and competencies:

• Minimum College diploma and/or, provincial certification for motorcycle mechanics.
• Minimum 3 to 5 years of technical work experience with motorcycles. Additional experience with all-terrain vehicles, outboard motors, personal watercraft or small engines is an asset.
• Suzuki product knowledge is an asset. Product training will be provided.
• Parts inventory management experience is an asset
• Excellent verbal and written communication skills.
• Excellent understanding and use of Microsoft Office required.
• A valid driver’s license for cars, motorcycles and boats is a job requirement and is vital to perform job functions.
• Frequent overnight travel and occasional weekend travel is to be expected to cover your territory

If you would like more information regardig this position, please contact Human Resources at 705-999-8600 extenstion 2113 at our corporate head office for futher information. Resumes expressing your interest for this position along with a cover letter indicating your qualifications should be submitted to human_resources@suzuki.ca.

Overview

Coordinates all orders for Marine Dealers and boat builders to ensure corporate sales and profitability goals are attained through detailed analysis of available inventory to meet orders and meet dealer needs unique to their operating structures.

This position is an office based position with some travel to dealerships and boat builders as needed to improve our company performance.

The incumbent is required to have an exceptional ability to multitask and remain in control of simultaneous situations and/or projects. Tact, diplomacy and strong communication skills are also essential to properly interact with different levels of the organization.

Demonstrated organizational, time management and administrative skills are required. An ability to prioritize multiple tasks and an attention to accuracy is vital. We are looking for a well organized team player with a proactive approach, excellent interpersonal skills and at least 3 to 5 years experience in related work experience.

Responsibilities

 Database Analysis

• • Responsible for the updating and maintaining of database files
  • Providing analysis of dealer activities and requirements to improve effectiveness and efficiency in our systems to integrate into our customer
  • Make recommendations to improve the efficiency of Marine staff and field staff to best meet the needs of all customers
  • Improve or develop new methods of data analysis which may include the creation of new business reports to provide improved information for business decisions
  • Maintain detailed and up to date information from all sources available regarding the dealer inventory, boat builder inventory, annual retail program progress, back orders, etc.

Dealer/Logistics/Parts & Accessories Support

• • Anticipate business issues in advance and provide potential solutions
  • Ensure all Marine initiatives are integrated with boat packages, outboard motors and parts and accessories
  • Participate in Marine sales and logistics activities as part of the Marine division

Dealer Advocate

• • Develop an in-depth understanding of the operation of our dealers to ensure we integrate our operations with their operations as closely as possible as a Marine supply provider
  • Review boat builders business plans and schedules to co-ordinate our internal processes to meet their needs
  • Constant interaction and communication with dealers, customers and internal departments and helping to resolve issues on behalf of the MAM group.
  • Will be required from time to time to attend weekend sporting events, recreational consumer shows etc

We are seeking candidates who provide the following expertise and competencies:

• University Degree preferred or equivalent College and work experience
• Minimum 3-5 years experience within a similar position of inside sales and business analysis
• Proficient in Microsoft Office, specifically Excel, PowerPoint and Access
• Excellent communication, time management, and decision-making skills
• Demonstrated ability to support and advocate for the dealer to ensure business issues are investigated and understood to find a mutually agreeable business relationship

If you would like more information regardig this position, please contact Human Resources at 705-999-8600 extenstion 2113 at our corporate head office for futher information. Resumes expressing your interest for this position along with a cover letter indicating your qualifications should be submitted to human_resources@suzuki.ca.

Overview

Suzuki Canada is seeking a seasoned technical professional with Service Management experience to assume a leadership position within the Service Department.
The position requires an individual with proven ability to address technical issues related to our products and support the technical training of technicians working at the dealerships.
This position is based at the Barrie works within the Service Department consulting with the Dealer network on all technical service and warranty matters in the Canadian marketplace. The position serves as a liaison between the Dealer service staff, Suzuki District Parts & Service Managers and our Head office warranty, technical and customer service teams for all aspects of warranty and field technical issues.

Responsibilities

• Provide advice on warranty issues or approve or deny warranty claims based on complete understanding of the issue at hand and the Suzuki warranty processes
• Provide timely response and action to Dealer or Internal requests for technical information. Appropriate action includes communication of diagnostic procedures based on Suzuki standards, recommended repair procedures and follow-up verification of repair effectiveness.
• Assist Customer Relations in resolving product issues related to owner/ customer issues.
• Assist dealers as necessary to obtain needed parts, resolve product technical or customer issues.
• Support the research and preparation of Field Technical Information Reports (FTIR).
• Accurately document all details of Client contacts in the appropriate database
• Assist in installation, testing, evaluation and reporting on parts/accessory installations.
• Attend Corporate consumer shows and dealer meetings
• Completes all Suzuki Canada technical training requirements as well as legislated health and safety training requirements in a timely manner.
• Provide support for dealer technical training modules and tracking of training.

We are seeking candidates who provide the following expertise and competencies:

• Experience as a Service Manager in a dealership
• Experience in managing a team to accomplish business goals
• Minimum College diploma and/or, provincial certification for motorcycle mechanics.
• Minimum 5-10 years of technical work experience with vehicles,motorcycles, all-terrain vehicles and outboard motors.
• Experience with personal watercraft, snowmobiles or automobiles is an asset.
• Suzuki product knowledge is an asset, although product training will be provided.
• Excellent verbal and written communication skills
• Excellent Microsoft Office skills required, specifically Excel required

If you would like more information regardig this position, please contact Human Resources at 705-999-8600 extenstion 2113 at our corporate head office for futher information. Resumes expressing your interest for this position along with a cover letter indicating your qualifications should be submitted to human_resources@suzuki.ca.

Overview

The Technical Specialist acts as the primary contact between the Suzuki dealer network and Suzuki Canada for technical, warranty and aftersales service-related matters. This position provides timely assistance to the dealer network and District Parts Sales & Service Managers to provide technical troubleshooting and includes follow-up through the full process of customer unit repair to full resolution including warranty claim entry and processing.

ORGANIZATIONAL STRUCTURE

This position is based at the Barrie office, with travel to other regions as required to support the dealers and field staff. This position reports directly to the Technical Operations Manager and works within the Service Department consulting with the Dealer network on all technical service and warranty matters in the Canadian marketplace. The position has direct interaction with various internal departments in order to complete tasks in a productive and efficient manner. The position serves as a liaison between the Dealer service staff, District Parts & Service Managers, Suzuki Motor Corporation and SCI’s Head office technical and customer service teams for all aspects of warranty and field technical issues.

NATURE AND SCOPE

 The Technical Specialist will respond to all dealers’ technical, service and warranty inquiries through email and through the Suzuki Canada technical toll-free hotlines. To accomplish this, the employee in this position requires and maintains current and detailed knowledge of Suzuki technical product information through participation in Suzuki technical training seminars, participation in the master technician program, review of information found in service bulletins, service manuals and other literature. The Technical Specialist must manage multiple assignments in a timely and professional manner and perform all duties in a results-oriented and measurable manner.

Responsibilities

SPECIFIC ACCOUNTABILITIES

• Provide phone and email support for all technical and warranty issues where diagnostic assistance or instruction is required.
• Approve, modify or deny factory, damage, goodwill and Suzuki Protection Plan warranty claims from dealers based on a complete understanding of the issue at hand and Suzuki warranty policies. Arrange payment of claims by Suzuki Motor Corporation and transport and insurance companies. Ensure that Suzuki Protection Plan claims are processed to the appropriate account. Communicate with Dealers, District Parts & Service Managers, transport and insurance companies and Suzuki Motor Corporation to resolve warranty claim payment issues.
• Provide timely response and action to Dealer or Internal requests for technical and warranty information. Appropriate action includes communication of diagnostic procedures based on Suzuki standards, recommended repair procedures and follow-up verification of repair effectiveness.
• Assist SCI Customer Relations in resolving product issues related to owner complaints or other customer issues.
• Assist dealers as necessary to obtain needed parts, and resolve product technical or customer issues.
• Support the research and preparation of Field Technical Information Reports (FTIR).
• Accurately document all details of Client contacts in the appropriate database
• Installation, testing, evaluation and reporting on parts/accessory installations.
• Preparation of motorcycles, ATVs, outboards and boats for demo, press and marketing purposes.
• Attend Corporate consumer shows and dealer meetings to assist in the preparation, set up and /tear down of Suzuki products.
• Completes all Suzuki Canada technical training requirements as well as legislated health and safety training requirements in a timely manner.
• Provide support for dealer technical training modules and tracking of training.

We are seeking candidates who provide the following expertise and competencies:

EXPERIENCE, COMPETENCIES AND SKILLS

• Minimum College diploma and/or, provincial certification for motorcycle mechanics.
• Minimum 3 to 5 years of technical work experience with motorcycles, all-terrain vehicles and outboard motors.
• Experience with personal watercraft, snowmobiles or automobiles is an asset.
• Suzuki product knowledge is an asset, although product training will be provided.
• Excellent verbal and written communication skills
• Excellent Microsoft Office skills required, specifically Excel required
• A valid driver’s license is a job requirement and a motorcycle operator’s licence and boater pleasure craft operator card are also required.
• Able to travel across Canada to support dealers as required.

If you would like more information regardig this position, please contact Human Resources at 705-999-8600 extenstion 2113 at our corporate head office for futher information. Resumes expressing your interest for this position along with a cover letter indicating your qualifications should be submitted to human_resources@suzuki.ca.

Overview

The Technical Specialist acts as a primary contact between the Suzuki dealer network and Suzuki Canada for technical, warranty and aftersales service-related matters.  This position provides timely assistance to the dealer network and District Parts Sales & Service Managers to provide technical troubleshooting and includes follow-up through the full process of customer unit repair to full resolution including warranty claim entry and processing.

ORGANIZATIONAL STRUCTURE

 This position is based at the Barrie office, with travel to other regions as required to support the dealers and field staff. This position reports directly to the Technical Operations Manager and works within the Service Department consulting with the Dealer network on all technical service and warranty matters in the Canadian marketplace. The position has direct interaction with various internal departments in order to complete tasks in a productive and efficient manner. The position serves as a liaison between the Dealer service staff, District Parts & Service Managers, Suzuki Motor Corporation and SCI’s Head office technical and customer service teams for all aspects of warranty and field technical issues.

NATURE AND SCOPE

 The Technical Specialist will respond to all dealers’ technical, service and warranty inquiries through email and through the Suzuki Canada technical toll-free hotlines. To accomplish this, the employee in this position requires and maintains current and detailed knowledge of Suzuki technical product information through participation in Suzuki technical training seminars, participation in the master technician program, review of information found in service bulletins, service manuals and other literature. The Technical Specialist must manage multiple assignments in a timely and professional manner and perform all duties in a results-oriented and measurable manner.

Responsibilities

SPECIFIC ACCOUNTABILITIES

• Provide phone and email support for all technical and warranty issues where diagnostic assistance or instruction is required.
• Approve, modify or deny factory, damage, goodwill and Suzuki Protection Plan warranty claims from dealers based on a complete understanding of the issue at hand and Suzuki warranty policies. Arrange payment of claims by Suzuki Motor Corporation and transport and insurance companies. Ensure that Suzuki Protection Plan claims are processed to the appropriate account. Communicate with Dealers, District Parts & Service Managers, transport and insurance companies and Suzuki Motor Corporation to resolve warranty claim payment issues.
• Provide timely response and action to Dealer or Internal requests for technical and warranty information. Appropriate action includes communication of diagnostic procedures based on Suzuki standards, recommended repair procedures and follow-up verification of repair effectiveness.
• Assist SCI Customer Relations in resolving product issues related to owner complaints or other customer issues.
• Assist dealers as necessary to obtain needed parts, resolve product technical or customer issues.
• Support the research and preparation of Field Technical Information Reports (FTIR).
• Accurately document all details of Client contacts in the appropriate database
• Installation, testing, evaluation and reporting on parts/accessory installations.
• Preparation of motorcycles, ATVs, outboards and boats for demo, press and marketing purposes.
• Attend Corporate consumer shows and dealer meetings to assist in preparation, set up and /tear down of Suzuki products.
• Completes all Suzuki Canada technical training requirements as well as legislated health and safety training requirements in a timely manner.
• Provide support for dealer technical training modules and tracking of training.

We are seeking candidates who provide the following expertise and competencies:

EXPERIENCE, COMPETENCIES AND SKILLS

• Minimum College diploma and/or, provincial certification for motorcycle mechanics.
• Minimum 3 to 5 years of technical work experience with motorcycles, all-terrain vehicles and outboard motors.
• Experience with personal watercraft, snowmobiles or automobiles is an asset.
• Suzuki product knowledge is an asset, although product training will be provided.
• Excellent verbal and written communication skills
• Excellent Microsoft Office skills required, specifically Excel required
• A valid driver’s license is a job requirement and a motorcycle operator’s licence and boater pleasure craft operator card are also required.
• Able to travel across Canada to support dealers as required.

If you would like more information regardig this position, please contact Human Resources at 705-999-8600 extenstion 2113 at our corporate head office for futher information. Resumes expressing your interest for this position along with a cover letter indicating your qualifications should be submitted to human_resources@suzuki.ca.

Overview

This position is the primary contact between the Suzuki dealer network and Suzuki Canada for all parts & accessory sales and service matters for assigned district. This position is to achieve parts and accessory sales goals while providing timely and positive aftersales service to the dealer network and address any parts and accessories inquiries.

This position reports directly to the Senior Vice President, Finance & Operations and works closely with both the Parts Department and Service Department and consults with the Dealer network on all Parts & Accessory sales and marketing issues related to the sale of Suzuki Parts & Accessories in the Canadian marketplace. The position has direct interaction with various internal departments in order to complete tasks in a productive and efficient manner. The position requires extensive travel through the province of Quebec and as needed to other assigned districts.

Responsibilities

• Provide Dealer Support and training on Suzuki Policies and Procedures
• Advise dealers on technical training and sales training available online for their staff to gain Suzuki specific product/service knowledge
• Assist in developing territory quarterly and annual parts, accessories and service marketing plans and sales targets.
• Implement special parts and/or accessory sales promotions and training programs
• Assist dealers in achieving efficient inventory levels, effective operating practices, and effective and profitable service departments.
• Achieve territory Parts & Accessory sales targets both retail and wholesale.
• Achieve Booking targets for Parts & Accessory products and programs
• Complete territory composite analysis
• Complete market analysis with each dealer
• Complete product quality reports as required
• Assist dealers as necessary to obtain needed parts, resolve product technical issues, and administer warranty policies and programs.
• Practice good Consumer relations and assist Customer Service in resolving customer issues
• Attend and support Corporate consumer shows and dealer meetings as required. This includes setting up shows and supporting event with booth coverage providing customer/dealer information.
• Submit weekly itineraries and dealer contact reports to head office. Reports should highlight competitor programs and policy updates
• Support dealer development and new dealer set-up as required by DSM and national office personnel

We are seeking candidates who provide the following expertise and competencies:

• Minimum College diploma and/or, provincial certification for motorcycle mechanics.
• Minimum 3 to 5 years of technical work experience with motorcycles. Additional experience with all-terrain vehicles, outboard motors, personal watercraft or small engines is an asset.
• Suzuki product knowledge is an asset. Product training will be provided.
• Parts inventory management experience is an asset
• Excellent verbal and written communication skills.
• Excellent understanding and use of Microsoft Office required.
• A valid driver’s license for cars, motorcycles and boats is a job requirement and is vital to perform job functions.
• Frequent overnight travel and occasional weekend travel is to be expected to cover your territory

If you would like more information regardig this position, please contact Human Resources at 705-999-8600 extenstion 2113 at our corporate head office for futher information. Resumes expressing your interest for this position along with a cover letter indicating your qualifications should be submitted to human_resources@suzuki.ca.

Overview

Suzuki Canada is currently filling a position within our organization, based in Barrie, Ontario, to focus on our Product Compliance responsibilities for products we sell within Canada and to oversee and update our internal programs to ensure we comply with all Provincial Stewardship requirements.

Responsibilities

• Research, Preparation, Coordination and filing of Government Reports regarding Emissions, Safety, Recalls, Fuel Consumption and Greenhouse Gas related initiatives for Motor Vehicle, Recreational and Marine Products
• Strategic initiative development as it relates to Certification plans for all distributed products
• Liaison with Federal Officials concerning Defect Investigations
• Liaison with Federal Officials concerning Crash Investigations
• Liaison and negotiation with Federal Officials over Safety and Emissions Recalls and other related submissions
• Attend Technical, Government Policy, Legal, Stewardship & Consumer Affairs meetings as they relate to Legislative activities for all Suzuki Products. (in person or via conference calls)
• Reporting and Response flowing from off-site meetings to Management as required
• Review and reporting of Federal and Provincial Regulations in draft and final stages of development
• Liaison with Corporate Head Office engineering staff on regulatory developments and certification issues
• Review all legal claims, file required responses (small claims)
• Main contact for outside legal counsel in regards to personal liability cases and responsible to gather all documentation
• Ensure that all required compliance information has been received
• Obtain all necessary approvals for creation of model masters
• Maintain list of all model master created, including current location
• Maintain accurate historical records of compliance.

We are seeking candidates who provide the following expertise and competencies:

• The successful candidate must be a graduate of a technical or business program from a recognized post-secondary
• Minimum 5 years of related work experience.
• Must be organized and accurate.
• Computer skills – High-level proficiency with Excel and other Microsoft Office applications.

If you would like more information regardig this position, please contact Human Resources at 705-999-8600 extenstion 2113 at our corporate head office for futher information. Resumes expressing your interest for this position along with a cover letter indicating your qualifications should be submitted to human_resources@suzuki.ca.

Overview

Suzuki Canada is seeking a seasoned sales representative to focus on the development of our Marine business in the province of Quebec.
The District Sales Manager is the main contact between the dealer network and Suzuki Canada for all sales matters in that province.

Responsibilities

• Manage the dealer activity within a specified territory through daily interaction with Suzuki dealers
• Manage the implementation of SCI sponsored programs within the district to achieve assigned goals
• Present front-line representation of corporate goals, policies and procedures to enhance the dealer body, market penetration and brand image of Suzuki.
• Booking target achievement for all product lines
• Monthly product allocation and reconciliation
• Provide or coordinate Suzuki Product training
• Coordinate and attend corporate consumer shows

We are seeking candidates who provide the following expertise and competencies:

• Graduate of a business or marketing program from a recognized post-secondary institution.
• Minimum 5 years of related work experience within the recreational products industry (outboard motors) or related industry is preferred
• Knowledge of Suzuki product and competitive product knowledge is an asset
• Excellent verbal and written communication skills.
• Demonstrated expertise in Microsoft programs (Outlook, Word, Excel)
• Demonstrated expertise in time management and organizational skills
• A valid provincial driver’s license is a job requirement and is vital to perform job functions

If you would like more information regardig this position, please contact Human Resources at 705-999-8600 extenstion 2113 at our corporate head office for futher information. Resumes expressing your interest for this position along with a cover letter indicating your qualifications should be submitted to human_resources@suzuki.ca.