Suzuki Canada Careers

Overview

As a national corporation, our mandate is to optimize the sales of Suzuki products in Canada, we maintain an integrated team of employees who support the technical and service operations of the company.  The District Parts Sales and Service Managers located across Canada, work closely with the service team on technical parts and service issues, while reporting to the Senior Vice President directly for Parts Sales goals and dealer inquiries.

STRUCTURE

This position will assume daily management responsibility of the Technical Support Team located at the corporate office (2 employees), and the Customer Relations Representative, providing assignments and overseeing the delivery of department objectives and reports including reports to our parent company and managing the warranty process.

NATURE AND SCOPE

• Main focus of the position is to provide adequate technical support to the Dealer network with technical after sales support including repair assistance, bulletin development, and field support
• Analysis and technical support for specific issues and liaise with our parent company
• Provide feedback and quality control on repairs
• Direct all SCI field service staff to effectively communicate and implement SCI policies and enhance procedures for field staff to support the dealer body as well as consumers.
• Support the dealership network and play a leadership role in developing and training staff to improve the overall service function.
• Continually strive to monitor warranty claims and costs.
• Oversee the customer relations, and warranty operations ensuring targets are attained and claims processed according to company guidelines
• Involvement in escalating customer relations cases which cannot be resolved at the customer service level.
• Investigates customer claims as required.
• Must have strong technical understanding of product and mechanical systems.
• Extensive verbal and written communications with dealer management, dealer support staff, Suzuki Owners, Suzuki business affiliates and SCI internal associates.

REPORTING

The company operates in a dynamic and changing environment where there is a need for flexibility.  It is therefore, possible that core elements of your job will change.  In these circumstances, the Company will notify you of any changes and update this job description.

The company also reserves the right to change your reporting lines should it become necessary.

Responsibilities

• Implement strategic directives through the development and communication of specific targets to each DPSM.
• Identify, develop and implement a comprehensive training program for dealers and staff to achieve SCI performance targets.  Develops new training modules within the department
• Coordinates, supervises and ensures timely resolution of product related customer contact issues, as may be received through Customer Relations or other sources, in alignment with SCI business objectives including direct involvement as may be necessary in escalated customer contacts.
• Ensures consistent administration of warranty/goodwill matters in alignment with corporate policy and procedures and business objectives as well as tracking and monitoring warranty claims.
• Develop and implement an organized and disciplined plan for DPSM’s for dealer visits that will help build the service network in conjunction with Parts visits
• Continually challenge to reduce costs and inefficiencies
• Leads activities to promote, implement, monitor and support key after-sales SCI/Dealer policies/programs as may be in effect from time to time.
• Investigates, reviews, analyzes and provides recommendations related to policy/programs.
• Plans, coordinates and conducts meeting for internal associates, business affiliates.
• Monitors and tracks field service operations group expenses.
• Assist in preparation of Department Group budgets.
• Other duties as assigned.

We are seeking candidates who provide the following expertise and competencies:

• Experience as a Service Manager in a dealership
• Experience in managing a team to accomplish business goals
• Minimum College diploma and/or, provincial certification for motorcycle mechanics.
• Minimum 5-10 years of technical work experience with vehicles,motorcycles, all-terrain vehicles and outboard motors.
• Experience with personal watercraft, snowmobiles or automobiles is an asset.
• Suzuki product knowledge is an asset, although product training will be provided.
• Excellent verbal and written communication skills
•  Excellent Microsoft Office skills required, specifically Excel required
• Graduate of a technical or business program from a recognized post-secondary institution an asset.
• Strong command of the English language is required as are superior oral and written communication skills.
• Minimum 10 years Powersports Industry experience.
• Computer skills – Must be very proficient with MS Office applications.
• Analytical, Organized, Accurate
• Bilingual ability not required but would be an asset.

If you would like more information regardig this position, please contact Human Resources at 705-999-8600 extenstion 2113 at our corporate head office for futher information. Resumes expressing your interest for this position along with a cover letter indicating your qualifications should be submitted to human_resources@suzuki.ca.

Overview

MAIN PURPOSE OF POSITION

The District Sales Manager is the main contact between the dealer network and Suzuki Canada for all sales matters.

STRUCTURE

This position reports directly to the National Sales Manager of Motorcycle, and ATV.   The position works closely with the Dealer network on all sales and marketing issues related to the sales of Suzuki products in the Canadian marketplace. The position has direct interaction with the following departments- marketing, distribution, product planning, accounting and on an as needed basis to the customer service, parts, service and IT departments.

Responsibilities

NATURE & SCOPE

• Manage the dealer activity within a specified territory through daily interaction with Suzuki dealers and dealership personnel.
• Act as a consultant to the dealers to increase dealer commitment to the Suzuki franchise and implement strategies to maximize the retail and wholesale of Suzuki products.
• Advise national staff of ongoing activities, inquiries or problems within the district.
• Inform national management of competitive activities within the district.
• Manage the implementation of SCI-sponsored programs within the district to achieve assigned goals and objectives.
• Present front-line representation of corporate goals, policies and procedures to enhance the dealer body, market penetration and brand image of Suzuki.
• Manage multiple assignments in a timely and professional manner.
• Perform all duties in a results-oriented and measurable manner.

SPECIFIC ACCOUNTABILITIES

• Sales targets both retail and wholesale
• Booking target achievement for all product lines
• Monthly product allocation and reconciliation
• Monthly co-op allocation and reconciliation
• Territory composite analysis
• Market analysis with each dealer
• Product training
• Corporate consumer shows and dealer show attendance
• Weekly itineraries and dealer contact reports to head office
• Dealer development and new dealer set-up
• Making recommendations and presentations to improve the job function and special event programs

We are seeking candidates who provide the following expertise and competencies:

EXPERIENCE, COMPETENCIES AND SKILL

• The successful candidate must be a graduate of a business or marketing program from a recognized post-secondary institution or equivalent
• Minimum 5 years of related work experience within the recreational products industry (motorcycles, ATV)
• Suzuki product knowledge is an asset, as well as competitive knowledge within the powersports industry
• Excellent verbal and written communication skills
• Excellent understanding and use of Microsoft Office required for communication and business analysis
• A valid driver’s license is a job requirement and is vital to perform job functions.
• Significant amount of overnight travel and weekend work is to be expected.

If you would like more information regardig this position, please contact Human Resources at 705-999-8600 extenstion 2113 at our corporate head office for futher information. Resumes expressing your interest for this position along with a cover letter indicating your qualifications should be submitted to human_resources@suzuki.ca.

Overview

This position will be responsible to aid in implementing strategic and tactical positioning for the Company’s Motorcycle, ATV and Outboard products. This position will be responsible to develop and drive communications activities to the dealer network, and consumer base through various media channels in order to increase sales activities and meet the company’s objectives. This position will develop, create, monitor, and analyze Suzuki Canada’s social media communications to ensure SCI is providing an effective medium for prospective and existing customers.

The position reports directly to the President/Director of Marketing. This position will be responsible to oversee various department projects and the completion of tasks by other team members. This position works closely with SCI’s dealer network and third-party vendors relating to various communication strategies.

Responsibilities

This incumbent will be a key contributor in the design and implementation of various programs and strategies to help grow the Motorcycle, ATV, and Marine business.

• Work with Senior Management, to develop and implement national marketing and advertising programs, manage regional and local advertising plans and co-op budgets.
• Recommend, to Senior Management, strategies to build the recreational products Brand while increasing retail traffic to SCI dealers.
• Recommend and manage all promotions, events and sponsorships
• Provide recommendations and participate in the improvement of sales and marketing promotional materials, when required.
• Communicate, through various communications platforms, all national promotions, events and sponsorships
• Manage website, media site and Social Media content and the user’s experience on these sites by maintaining accuracies of product content and retail offers.
• Responsible to review all product content for all forms of communication to dealers and customers.
• Create product related sales and marketing materials
• Oversee activities with media representatives and other public contacts in order to build the Brand awareness through third party publications to leverage these publications to SCI’s social media sites to help drive on-line customer activity.
• Post-activity reporting on the overall effectiveness of the various marketing initiatives.
• Other duties as assigned

We are seeking candidates who provide the following expertise and competencies:

• University Degree or College Diploma with a Marketing or Communications emphasis.
• Minimum 15 years of related work experience; recreational products industry would be a definite asset.
• Experience with web analytics tools, such as Google Analytics and Radian 6.
• Proficient in Microsoft Office, specifically Excel and Access.
• Strong analytical, organizational, and time-management skills.
• Ability to identify, understand and effectively communicate change opportunities.
• Excellent verbal and written communication and interpersonal skills; ability to build and manage key internal and external relationships.
• Must be intrinsically motivated and take initiative in order to reach position objectives.
• Ability to work independently and be a strong team player.

If you would like more information regardig this position, please contact Human Resources at 705-999-8600 extenstion 2113 at our corporate head office for futher information. Resumes expressing your interest for this position along with a cover letter indicating your qualifications should be submitted to human_resources@suzuki.ca.