Careers

Suzuki Canada Careers

Suzuki Key Chain

Working at Suzuki

Suzuki – Way of Life! As our global slogan, we emphasize our devotion to creating products that bring true customer satisfaction. Suzuki’s brand name and trademark are recognized throughout the world as a brand of quality products that offer reliability and originality.

Suzuki Canada seeks talented individuals to contribute to the growth and development of the business. If you are someone who is self-determined, creative, committed to quality, and has a passion for Motorsports products, Suzuki may be the place for YOU!!

Current Opportunities

Please submit your resume, along with a cover letter and salary expectations in the form below, or email them to human_resources@suzuki.ca.

Overview

This position is the primary contact between the Suzuki dealer network and Suzuki Canada for all parts & accessory sales and service matters for assigned district. This position is to achieve parts and accessory sales goals while providing timely and positive aftersales service to the dealer network, and address any parts and accessories inquiries.

This position reports directly to the Senior Vice President, Finance & Operations and works closely with both the Parts Department and Service Department and consults with the Dealer network on all Parts & Accessory sales and marketing issues related to the sale of Suzuki Parts & Accessories in the Canadian marketplace. The position has direct interaction with various internal departments in order to complete tasks in a productive and efficient manner. The position requires extensive travel through the province of Quebec and as needed to other assigned districts.

Responsibilities

• Provide Dealer Support and training on Suzuki Policies and Procedures
• Advise dealers on technical training and sales training available on line for their staff to gain Suzuki specific product/service knowledge
• Assist in developing territory quarterly and annual parts, accessories and service marketing plans and sales targets.
• Implement special parts and/or accessory sales promotions and training programs
• Assist dealers in achieving efficient inventory levels, effective operating practices, and effective and profitable service departments.
• Achieve territory Parts & Accessory sales targets both retail and wholesale.
• Achieve Booking targets for Parts & Accessory products and programs
• Complete territory composite analysis
• Complete market analysis with each dealer
• Complete product quality reports as required
• Assist dealers as necessary to obtain needed parts, resolve product technical issues, and administer warranty policies and programs.
• Practice good Consumer relations and assist Customer Service in resolving customer issues
• Attend and support Corporate consumer shows and dealer meetings as required. This includes setting up shows and supporting event with booth coverage providing customer/dealer information.
• Submit weekly itineraries and dealer contact reports to head office. Reports should highlight competitor programs and policy updates
• Support dealer development and new dealer set-up as required by DSM and national office personnel

We are seeking candidates who provide the following expertise and competencies:

• Minimum College diploma and/or, provincial certification for motorcycle mechanics.
• Minimum 3 to 5 years of technical work experience with motorcycles. Additional experience with all-terrain vehicles, outboard motors, personal watercraft or small engines is an asset.
• Suzuki product knowledge is an asset. Product training will be provided.
• Parts inventory management experience is an asset
• Excellent verbal and written communication skills.
• Excellent understanding and use of Microsoft Office required.
• A valid driver’s license for cars, motorcycles and boats is a job requirement and is vital to perform job functions.
• Frequent overnight travel and occasional weekend travel is to be expected to cover your territory

If you would like more information regardig this position, please contact Human Resources at 705-999-8600 extenstion 2113 at our corporate head office for futher information. Resumes expressing your interest for this position along with a cover letter indicating your qualifications should be submitted to human_resources@suzuki.ca.

Overview

Coordinates all orders for Marine Dealers and boat builders to ensure corporate sales and profitability goals are attained through detailed analysis of available inventory to meet orders and meet dealer needs unique to their operating structures.

This position is an office based position with some travel to dealerships and boat builders as needed to improve our company performance.

The incumbent is required to have an exceptional ability to multitask and remain in control of simultaneous situations and/or projects. Tact, diplomacy and strong communication skills are also essential to properly interact with different levels of the organization.

Demonstrated organizational, time management and administrative skills are required. An ability to prioritize multiple tasks and an attention to accuracy is vital. We are looking for a well organized team player with a proactive approach, excellent interpersonal skills and at least 3 to 5 years experience in related work experience.

Responsibilities

 Database Analysis

    • Responsible for the updating and maintaining of database files
    • Providing analysis of dealer activities and requirements to improve effectiveness and efficiency in our systems to integrate into our customer
    • Make recommendations to improve the efficiency of Marine staff and field staff to best meet the needs of all customers
    • Improve or develop new methods of data analysis which may include the creation of new business reports to provide improved information for business decisions
    • Maintain detailed and up to date information from all sources available regarding the dealer inventory, boat builder inventory, annual retail program progress, back orders, etc.

Dealer/Logistics/Parts & Accessories Support

    • Anticipate business issues in advance and provide potential solutions
    • Ensure all Marine initiatives are integrated with boat packages, outboard motors and parts and accessories
    • Participate in Marine sales and logistics activities as part of the Marine division

Dealer Advocate

    • Develop an in-depth understanding of the operation of our dealers to ensure we integrate our operations with their operations as closely as possible as a Marine supply provider
    • Review boat builders business plans and schedules to co-ordinate our internal processes to meet their needs
    • Constant interaction and communication with dealers, customers and internal departments and helping to resolve issues on behalf of the MAM group.
    • Will be required from time to time to attend weekend sporting events, recreational consumer shows etc

We are seeking candidates who provide the following expertise and competencies:

  • University Degree preferred or equivalent College and work experience
  • Minimum 3-5 years experience within a similar position of inside sales and business analysis
  • Proficient in Microsoft Office, specifically Excel, PowerPoint and Access
  • Excellent communication, time management, and decision-making skills
  • Demonstrated ability to support and advocate for the dealer to ensure business issues are investigated and understood to find a mutually agreeable business relationship

If you would like more information regardig this position, please contact Human Resources at 705-999-8600 extenstion 2113 at our corporate head office for futher information. Resumes expressing your interest for this position along with a cover letter indicating your qualifications should be submitted to human_resources@suzuki.ca.

Overview

Suzuki Canada is seeking a seasoned technical professional with Service Management experience to assume a leadership position within the Service Department.
The position requires an individual with proven ability to address technical issues related to our products and support the technical training of technicians working at the dealerships.
This position is based at the Barrie works within the Service Department consulting with the Dealer network on all technical service and warranty matters in the Canadian marketplace. The position serves as a liaison between the Dealer service staff, Suzuki District Parts & Service Managers and our Head office warranty, technical and customer service teams for all aspects of warranty and field technical issues.

Responsibilities

• Provide advice on warranty issues or approve or deny warranty claims based on complete understanding of the issue at hand and the Suzuki warranty processes
• Provide timely response and action to Dealer or Internal requests for technical information. Appropriate action includes communication of diagnostic procedures based on Suzuki standards, recommended repair procedures and follow-up verification of repair effectiveness.
• Assist Customer Relations in resolving product issues related to owner/ customer issues.
• Assist dealers as necessary to obtain needed parts, resolve product technical or customer issues.
• Support the research and preparation of Field Technical Information Reports (FTIR).
• Accurately document all details of Client contacts in the appropriate database
• Assist in installation, testing, evaluation and reporting on parts/accessory installations.
• Attend Corporate consumer shows and dealer meetings
• Completes all Suzuki Canada technical training requirements as well as legislated health and safety training requirements in a timely manner.
• Provide support for dealer technical training modules and tracking of training.

We are seeking candidates who provide the following expertise and competencies:

• Experience as a Service Manager in a dealership
• Experience in managing a team to accomplish business goals
• Minimum College diploma and/or, provincial certification for motorcycle mechanics.
• Minimum 5-10 years of technical work experience with vehicles,motorcycles, all-terrain vehicles and outboard motors.
• Experience with personal watercraft, snowmobiles or automobiles is an asset.
• Suzuki product knowledge is an asset, although product training will be provided.
• Excellent verbal and written communication skills
• Excellent Microsoft Office skills required, specifically Excel required

If you would like more information regardig this position, please contact Human Resources at 705-999-8600 extenstion 2113 at our corporate head office for futher information. Resumes expressing your interest for this position along with a cover letter indicating your qualifications should be submitted to human_resources@suzuki.ca.

Overview

The DPSM communicates with all levels of assigned dealership operations –Dealer Principal, Accountant, Service Technician, to ensure an efficient and profitable operation to achieve agreed Parts & Accessories sales levels.

They also act as a technical or training resource to the dealership as well as acting as a mediator in resolving Customer Relations issues.

Responsibilities

  • Review dealership activities on a continuous and ongoing basis, through regularly scheduled visits to the dealership locations, as well as through frequent telephone and email communication. Provide concise written reports on a timely basis to Head Office, detailing the major objectives of each visit, issues discussed and reviewed with dealer staff, actions taken during the visit as well as documenting any follow-up actions deemed necessary, either on the part of SCI or the dealer.  The DPSM must document and discuss with dealer staff, including the dealer principal, any dealership objectives which the DPSM deems necessary to ensure efficient and profitable dealership operations.
  • Identify specific technical problems, which may be encountered in the field. Research and prepare concise written technical reports regarding these problems, ensuring all relevant and verified information is included.  Submit these reports to Head Office on a timely basis.
  • The DPSM must assist each dealer to establish and maintain efficient warranty administration procedures within the dealership as per the requirements and guidelines set out in the Company Automotive Warranty Policy and Procedures Guide.

These responsibilities include:

  • Ensure all dealer staff involved in warranty administration have a complete understanding of the Company Warranty
  • Provide advice regarding interpretation of warranty policy
  • Review claims and authorize or deny as per written policy
  • Make and explain decision regarding the validity of disputed claims
  • Train dealer staff in the operation of the company’s Warranty System
  • Ensure dealer claims are submitted to the Company on a timely basis
  • Ensure dealer records are reconciled promptly and accurately on receipt of claim

The DPSM plays a key role in expediting a resolution of customer relation’s issues through direct lines of communication with both dealer and customer, as may be necessary, information provided by the DPSM, following the investigation and review of the matter, forms the basis for final disposition of the file.

The DPSM maintains a constant review of dealership parts and accessory operations including the following:

  • Assist in developing targets for parts and accessory purchases and explains these targets to the dealers
  • Monitor and advise the dealer of parts and accessory sales target achievements on a regular basis
  • Assist in the development of efficient parts operations systems including inventory control and ordering procedures as well as providing advise in merchandising and sales techniques
  • Explain special promotional programs and solicits dealer orders
  • Monitor dealer inventory – value, jobber parts penetration, quality of inventory, etc. and provide advise
  • Solicit information regarding competitive products, pricing, programs, etc.
  • Ensure dealer staff have a complete understanding of SCI parts and accessory policies

Prospective Dealer Visit responsibilities include:

  • Inspect and review prospective dealer operations to determine if applicant exceeds minimum Suzuki requirements
  • Complete and explain contents of the New Dealer Set Up Document at the time of the prospective dealer visit
  • Prepare suitable initial Parts and Accessory orders which meet the New Dealer Set Up requirements

    New Dealer Set Up responsibilities include:

  • Explain the Company service, warranty, parts and accessory policies and procedures to dealer staff
  • Ensure New Dealer Set Up materials have been received by the dealer and are properly distributed and organized within the dealership
  • Provide advice and assistance in establishing effective parts and service operations
  • Warranty labour rate review including competitive survey in market area

Represent the Company at Regional Customer Promotion Events & Special Dealer Events

  • Ensure products are properly prepared for show
  • Co-ordinate show set up with Dealer staff as needed
  • Assist dealers in the preparation and staffing of open house/grand openings or other special events that the dealer may organize from time to time along with the assigned Suzuki DSM – for all product lines

Provide continuous and ongoing training as may be necessary including the following:

  • Conduct New Model Update technical training seminars
  • Conduct Warranty Seminars
  • Provide Suzuki business system training and advise as required.
  • Provide technical advise and procedural information as requested from time to time by dealer staff

We are seeking candidates who provide the following expertise and competencies:

  • Minimum 3 years Motorcycle/ATV/Marine Technician experience or equivalent
  • Proficient in Excel, Access (Database applications), PowerPoint and all Microsoft applications
  • Frequent travel required to visit dealerships and attend dealer/consumer events 3-4 days a week
  • Available to work weekends to support dealership events
  • Able to set up secure home office
  • Able to park company vehicle at home office
  • Current Valid Driver’s License

If you would like more information regardig this position, please contact Human Resources at 705-999-8600 extenstion 2113 at our corporate head office for futher information. Resumes expressing your interest for this position along with a cover letter indicating your qualifications should be submitted to human_resources@suzuki.ca.

Overview

MAIN PURPOSE OF POSITION

The District Sales Manager is the main contact between the dealer network and Suzuki Canada for all sales matters.

STRUCTURE

This position reports directly to the National Sales Manager of Motorcycle, ATV and Marine. The position works closely with the Dealer network on all sales and marketing issues related to the sales of Suzuki products in the Canadian marketplace. The position has direct interaction with the following departments- marketing, distribution, product planning, accounting and on an as-needed basis to the customer service, parts, service and IT departments.

Responsibilities

NATURE & SCOPE

• Manage the dealer activity within a specified territory through daily interaction with Suzuki dealers and dealership personnel.
• Act as a consultant to the dealers to increase dealer commitment to the Suzuki franchise and implement strategies to maximize the retail and wholesale of Suzuki products.
• Advise national staff of ongoing activities, inquiries or problems within the district.
• Inform national management of competitive activities within the district.
• Manage the implementation of SCI sponsored programs within the district to achieve assigned goals and objectives.
• Present front-line representation of corporate goals, policies and procedures to enhance the dealer body, market penetration and brand image of Suzuki.
• Manage multiple assignments in a timely and professional manner.
• Perform all duties in a results-oriented and measurable manner.

SPECIFIC ACCOUNTABILITIES

• Sales targets both retail and wholesale
• Booking target achievement for all product lines
• Monthly product allocation and reconciliation
• Monthly co-op allocation and reconciliation
• Territory composite analysis
• Market analysis with each dealer
• Product training
• Corporate consumer shows and dealer show attendance
• Weekly itineraries and dealer contact reports to head office
• Dealer development and new dealer set-up
• Making recommendations and presentations to improve the job function and special event programs.

We are seeking candidates who provide the following expertise and competencies:

EXPERIENCE, COMPETENCIES AND SKILL

• The successful candidate must be a graduate of a business or marketing program from a recognized post-secondary institution.
• Minimum 5 years of related work experience within the recreational products industry (motorcycles, all-terrain vehicles, and outboard engines).
• Suzuki product knowledge is an asset.
• Excellent verbal and written communication skills.
• Excellent understanding and use of Microsoft Office required.
• A valid driver’s license is a job requirement and is vital to perform job functions. A motorcycle licence and boater’s pleasure craft operator card are assets.
• Significant amount of overnight travel and weekend work is to be expected.

If you would like more information regardig this position, please contact Human Resources at 705-999-8600 extenstion 2113 at our corporate head office for futher information. Resumes expressing your interest for this position along with a cover letter indicating your qualifications should be submitted to human_resources@suzuki.ca.

Overview

The Technical Specialist acts as the primary contact between the Suzuki dealer network and Suzuki Canada for technical, warranty and aftersales service-related matters. This position provides timely assistance to the dealer network and District Parts Sales & Service Managers to provide technical troubleshooting and includes follow-up through the full process of customer unit repair to full resolution including warranty claim entry and processing.

ORGANIZATIONAL STRUCTURE

This position is based at the Barrie office, with travel to other regions as required to support the dealers and field staff. This position reports directly to the Technical Operations Manager and works within the Service Department consulting with the Dealer network on all technical service and warranty matters in the Canadian marketplace. The position has direct interaction with various internal departments in order to complete tasks in a productive and efficient manner. The position serves as a liaison between the Dealer service staff, District Parts & Service Managers, Suzuki Motor Corporation and SCI’s Head office technical and customer service teams for all aspects of warranty and field technical issues.

NATURE AND SCOPE

 The Technical Specialist will respond to all dealers’ technical, service and warranty inquiries through email and through the Suzuki Canada technical toll-free hotlines. To accomplish this, the employee in this position requires and maintains current and detailed knowledge of Suzuki technical product information through participation in Suzuki technical training seminars, participation in the master technician program, review of information found in service bulletins, service manuals and other literature. The Technical Specialist must manage multiple assignments in a timely and professional manner and perform all duties in a results-oriented and measurable manner.

Responsibilities

SPECIFIC ACCOUNTABILITIES

  • Provide phone and email support for all technical and warranty issues where diagnostic assistance or instruction is required.
  • Approve, modify or deny factory, damage, goodwill and Suzuki Protection Plan warranty claims from dealers based on a complete understanding of the issue at hand and Suzuki warranty policies. Arrange payment of claims by Suzuki Motor Corporation and transport and insurance companies. Ensure that Suzuki Protection Plan claims are processed to the appropriate account. Communicate with Dealers, District Parts & Service Managers, transport and insurance companies and Suzuki Motor Corporation to resolve warranty claim payment issues.
  • Provide timely response and action to Dealer or Internal requests for technical and warranty information. Appropriate action includes communication of diagnostic procedures based on Suzuki standards, recommended repair procedures and follow-up verification of repair effectiveness.
  • Assist SCI Customer Relations in resolving product issues related to owner complaints or other customer issues.
  • Assist dealers as necessary to obtain needed parts, and resolve product technical or customer issues.
  • Support the research and preparation of Field Technical Information Reports (FTIR).
  • Accurately document all details of Client contacts in the appropriate database
  • Installation, testing, evaluation and reporting on parts/accessory installations.
  • Preparation of motorcycles, ATVs, outboards and boats for demo, press and marketing purposes.
  • Attend Corporate consumer shows and dealer meetings to assist in the preparation, set up and /tear down of Suzuki products.
  • Completes all Suzuki Canada technical training requirements as well as legislated health and safety training requirements in a timely manner.
  • Provide support for dealer technical training modules and tracking of training.

We are seeking candidates who provide the following expertise and competencies:

EXPERIENCE, COMPETENCIES AND SKILLS

  • Minimum College diploma and/or, provincial certification for motorcycle mechanics.
  • Minimum 3 to 5 years of technical work experience with motorcycles, all-terrain vehicles and outboard motors.
  • Experience with personal watercraft, snowmobiles or automobiles is an asset.
  • Suzuki product knowledge is an asset, although product training will be provided.
  • Excellent verbal and written communication skills
  • Excellent Microsoft Office skills required, specifically Excel required
  • A valid driver’s license is a job requirement and a motorcycle operator’s licence and boater pleasure craft operator card are also required.
  • Able to travel across Canada to support dealers as required.

If you would like more information regardig this position, please contact Human Resources at 705-999-8600 extenstion 2113 at our corporate head office for futher information. Resumes expressing your interest for this position along with a cover letter indicating your qualifications should be submitted to human_resources@suzuki.ca.

Overview

The Technical Specialist acts as a primary contact between the Suzuki dealer network and Suzuki Canada for technical, warranty and aftersales service-related matters.  This position provides timely assistance to the dealer network and District Parts Sales & Service Managers to provide technical troubleshooting and includes follow-up through the full process of customer unit repair to full resolution including warranty claim entry and processing.

ORGANIZATIONAL STRUCTURE

 This position is based at the Barrie office, with travel to other regions as required to support the dealers and field staff. This position reports directly to the Technical Operations Manager and works within the Service Department consulting with the Dealer network on all technical service and warranty matters in the Canadian marketplace. The position has direct interaction with various internal departments in order to complete tasks in a productive and efficient manner. The position serves as a liaison between the Dealer service staff, District Parts & Service Managers, Suzuki Motor Corporation and SCI’s Head office technical and customer service teams for all aspects of warranty and field technical issues.

NATURE AND SCOPE

 The Technical Specialist will respond to all dealers’ technical, service and warranty inquiries through email and through the Suzuki Canada technical toll-free hotlines. To accomplish this, the employee in this position requires and maintains current and detailed knowledge of Suzuki technical product information through participation in Suzuki technical training seminars, participation in the master technician program, review of information found in service bulletins, service manuals and other literature. The Technical Specialist must manage multiple assignments in a timely and professional manner and perform all duties in a results-oriented and measurable manner.

Responsibilities

SPECIFIC ACCOUNTABILITIES

  • Provide phone and email support for all technical and warranty issues where diagnostic assistance or instruction is required.
  • Approve, modify or deny factory, damage, goodwill and Suzuki Protection Plan warranty claims from dealers based on a complete understanding of the issue at hand and Suzuki warranty policies. Arrange payment of claims by Suzuki Motor Corporation and transport and insurance companies. Ensure that Suzuki Protection Plan claims are processed to the appropriate account. Communicate with Dealers, District Parts & Service Managers, transport and insurance companies and Suzuki Motor Corporation to resolve warranty claim payment issues.
  • Provide timely response and action to Dealer or Internal requests for technical and warranty information. Appropriate action includes communication of diagnostic procedures based on Suzuki standards, recommended repair procedures and follow-up verification of repair effectiveness.
  • Assist SCI Customer Relations in resolving product issues related to owner complaints or other customer issues.
  • Assist dealers as necessary to obtain needed parts, resolve product technical or customer issues.
  • Support the research and preparation of Field Technical Information Reports (FTIR).
  • Accurately document all details of Client contacts in the appropriate database
  • Installation, testing, evaluation and reporting on parts/accessory installations.
  • Preparation of motorcycles, ATVs, outboards and boats for demo, press and marketing purposes.
  • Attend Corporate consumer shows and dealer meetings to assist in preparation, set up and /tear down of Suzuki products.
  • Completes all Suzuki Canada technical training requirements as well as legislated health and safety training requirements in a timely manner.
  • Provide support for dealer technical training modules and tracking of training.

We are seeking candidates who provide the following expertise and competencies:

EXPERIENCE, COMPETENCIES AND SKILLS

  • Minimum College diploma and/or, provincial certification for motorcycle mechanics.
  • Minimum 3 to 5 years of technical work experience with motorcycles, all-terrain vehicles and outboard motors.
  • Experience with personal watercraft, snowmobiles or automobiles is an asset.
  • Suzuki product knowledge is an asset, although product training will be provided.
  • Excellent verbal and written communication skills
  • Excellent Microsoft Office skills required, specifically Excel required
  • A valid driver’s license is a job requirement and a motorcycle operator’s licence and boater pleasure craft operator card are also required.
  • Able to travel across Canada to support dealers as required.

If you would like more information regardig this position, please contact Human Resources at 705-999-8600 extenstion 2113 at our corporate head office for futher information. Resumes expressing your interest for this position along with a cover letter indicating your qualifications should be submitted to human_resources@suzuki.ca.

Overview

PRIMARY FUNCTION

 Based out of the SCI Head Office, the Sales Operations Support, Marine will provide sales support activities to the Marine Sales team and SCI Marine dealer network across Canada.


ORGANIZATIONAL STRUCTURE

 This position reports directly into the President, SCI and has no direct reports. This position will work with; Marine District Sales Managers, Marine Dealers and other members of the MAM Head Office staff.

NATURE AND SCOPE

The position will be the primary conduit for outboard engines and Suzumar Inflatable boats into Suzuki and will oversee the allocation to the dealerships.  This employee will be aware of the overall Marine business in respect to supply and demand of product.  The primary focus will be on the scheduling of the delivery of Outboard engines from our manufacturer to meet customer production schedules for assembling boat packages at our dealerships.  The timing and communication is critical to ensure a smooth product flow.  This position will be responsible to answer all queries received by telephone and email from SCI’s dealer network and have strong Marine technical knowledge and display exceptional telephone communication skills.

Responsibilities

SPECIFIC ACCOUNTABILITIES

Inside Sales Support

  • Track and address any outboard engines required by boat builder dealerships and ensure the product is assigned as required
  • Monitor Marine Inventory and source dealer trades where possible.
  • Answer dealer inquiries on programs, inventory, rebates and product availability.
  • Promote existing sales programs to assist DSM’s in achieving sales targets.

Tracking of Various Sales Programs

  • Commercial rebates for Marine product line.

Industry Data Compilation

  • Collect Industry data from the National Marine Manufacturers Association Canada (NMMA).
  • Convert this data into a usable format for distribution to management and field staff on a regular basis

Other:

  • Continually improve knowledge of Marine technologies.
  • Provide the Sales and Marketing department with support during the organization and execution of Boat/Marine shows as required.

We are seeking candidates who provide the following expertise and competencies:

EXPERIENCE, COMPETENCIES, AND SKILLS

  •  College diploma or university degree in related field
  • Minimum 5 years Marine related work experience or production scheduling experience
  • Computer skills – Excel, (advanced) Word, and Outlook are essential
  • Strong customer service orientation
  • Excellent verbal and written skills
  • Bilingual (French/English) preferred
  • Demonstrate organizational, time management and administrative skills.
  • Demonstrate an ability to prioritize multiple tasks.
  • Must be a team player with a proactive approach and excellent interpersonal skills.

If you would like more information regardig this position, please contact Human Resources at 705-999-8600 extenstion 2113 at our corporate head office for futher information. Resumes expressing your interest for this position along with a cover letter indicating your qualifications should be submitted to human_resources@suzuki.ca.

Overview

This position is the primary contact between the Suzuki dealer network and Suzuki Canada for all parts & accessory sales and service matters for assigned district. This position is to achieve parts and accessory sales goals while providing timely and positive aftersales service to the dealer network and address any parts and accessories inquiries.

This position reports directly to the Senior Vice President, Finance & Operations and works closely with both the Parts Department and Service Department and consults with the Dealer network on all Parts & Accessory sales and marketing issues related to the sale of Suzuki Parts & Accessories in the Canadian marketplace. The position has direct interaction with various internal departments in order to complete tasks in a productive and efficient manner. The position requires extensive travel through the province of Quebec and as needed to other assigned districts.

Responsibilities

• Provide Dealer Support and training on Suzuki Policies and Procedures
• Advise dealers on technical training and sales training available online for their staff to gain Suzuki specific product/service knowledge
• Assist in developing territory quarterly and annual parts, accessories and service marketing plans and sales targets.
• Implement special parts and/or accessory sales promotions and training programs
• Assist dealers in achieving efficient inventory levels, effective operating practices, and effective and profitable service departments.
• Achieve territory Parts & Accessory sales targets both retail and wholesale.
• Achieve Booking targets for Parts & Accessory products and programs
• Complete territory composite analysis
• Complete market analysis with each dealer
• Complete product quality reports as required
• Assist dealers as necessary to obtain needed parts, resolve product technical issues, and administer warranty policies and programs.
• Practice good Consumer relations and assist Customer Service in resolving customer issues
• Attend and support Corporate consumer shows and dealer meetings as required. This includes setting up shows and supporting event with booth coverage providing customer/dealer information.
• Submit weekly itineraries and dealer contact reports to head office. Reports should highlight competitor programs and policy updates
• Support dealer development and new dealer set-up as required by DSM and national office personnel

We are seeking candidates who provide the following expertise and competencies:

• Minimum College diploma and/or, provincial certification for motorcycle mechanics.
• Minimum 3 to 5 years of technical work experience with motorcycles. Additional experience with all-terrain vehicles, outboard motors, personal watercraft or small engines is an asset.
• Suzuki product knowledge is an asset. Product training will be provided.
• Parts inventory management experience is an asset
• Excellent verbal and written communication skills.
• Excellent understanding and use of Microsoft Office required.
• A valid driver’s license for cars, motorcycles and boats is a job requirement and is vital to perform job functions.
• Frequent overnight travel and occasional weekend travel is to be expected to cover your territory

If you would like more information regardig this position, please contact Human Resources at 705-999-8600 extenstion 2113 at our corporate head office for futher information. Resumes expressing your interest for this position along with a cover letter indicating your qualifications should be submitted to human_resources@suzuki.ca.

Overview

MAIN PURPOSE OF POSITION

The District Sales Manager is the main contact between the dealer network and Suzuki Canada for all sales matters.

STRUCTURE

This position reports directly to the National Sales Manager of Motorcycle, ATV and Marine. The position works closely with the Dealer network on all sales and marketing issues related to the sales of Suzuki products in the Canadian marketplace. The position has direct interaction with the following departments- marketing, distribution, product planning, accounting and on an as-needed basis to the customer service, parts, service and IT departments.

NATURE & SCOPE

• Manage the dealer activity within a specified territory through daily interaction with Suzuki dealers and dealership personnel.
• Act as a consultant to the dealers to increase dealer commitment to the Suzuki franchise and implement strategies to maximize the retail and wholesale of Suzuki products.
• Advise national staff of ongoing activities, inquiries or problems within the district.
• Inform national management of competitive activities within the district.
• Manage the implementation of SCI sponsored programs within the district to achieve assigned goals and objectives.
• Present front-line representation of corporate goals, policies and procedures to enhance the dealer body, market penetration and brand image of Suzuki.
• Manage multiple assignments in a timely and professional manner.
• Perform all duties in a results-oriented and measurable manner.

Responsibilities

SPECIFIC ACCOUNTABILITIES

• Sales targets both retail and wholesale
• Booking target achievement for all product lines
• Monthly product allocation and reconciliation
• Monthly co-op allocation and reconciliation
• Territory composite analysis
• Market analysis with each dealer
• Product training
• Corporate consumer shows and dealer show attendance
• Weekly itineraries and dealer contact reports to head office
• Dealer development and new dealer set-up
• Making recommendations and presentations to improve the job function and special event programs.

We are seeking candidates who provide the following expertise and competencies:

EXPERIENCE, COMPETENCIES AND SKILL

• The successful candidate must be a graduate of a business or marketing program from a recognized post-secondary institution.
• Minimum 5 years of related work experience within the recreational products industry (motorcycles, all-terrain vehicles, and outboard engines).
• Suzuki product knowledge is an asset.
• Excellent verbal and written communication skills.
• Excellent understanding and use of Microsoft Office required.
• A valid driver’s license is a job requirement and is vital to perform job functions. A motorcycle licence and boater’s pleasure craft operator card are assets.
• Significant amount of overnight travel and weekend work is to be expected.

If you would like more information regardig this position, please contact Human Resources at 705-999-8600 extenstion 2113 at our corporate head office for futher information. Resumes expressing your interest for this position along with a cover letter indicating your qualifications should be submitted to human_resources@suzuki.ca.

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