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Question

Answer

 

 

Where can I get my Suzuki Serviced?

 

Suzuki Canada has authorized Warranty & Service locations across Canada to perform service on your vehicle.  Please refer to the Authorized Service Facility locator on www.suzuki.ca.

 

 

How do I maintain my air conditioner?

If you do not use the air conditioner for a long period, such as during winter, it may not give the best performance when you start using it again.

To help maintain optimum performance and durability of your air conditioner, it needs to be run periodically. Operate the air conditioner at least once a month for one minute with the engine running. This circulates the refrigerant and oil and helps protect the internal components.

 

 

I have purchased a used Suzuki product and I need an owner’s manual. How do I get one?

One owner's manual is provided by Suzuki Canada at the time of original sale.  Replacement manuals may be ordered from your Suzuki Warranty & Service Point's parts department.

 

 

I feel that the tires on my vehicle are wearing excessively.

Original Equipment tires play an integral role in achieving the vehicle's desired comfort and performance capabilities, and greatly influence the vehicle's personality. And as vehicles have evolved, so have OE tires. For the most part, today's vehicles are lighter, more fuel-efficient and more responsive than those built a decade ago. This has caused corresponding reductions in tire weight and rolling resistance, while enhancing the tire's handling capabilities.

Unfortunately even the best tires are still a compromise. This is because the current materials and manufacturing technologies that provide many desirable tire attributes are directly opposed to other desirable attributes. For example, a "hard" tread compound that could provide long wear and low rolling resistance would also reduce traction. An "aggressive" tread design that could better resist hydroplaning or provide enhanced snow traction would also generate more noise. And a "stiff" sidewall that could provide responsive handling and high-speed stability would also reduce ride comfort. These opposing goals require blending and balancing the tire's comfort and performance traits until they are optimized for the OE tire's intended vehicle application.

Each vehicle manufacturer prioritizes the areas that they feel are of greatest benefit to help their vehicles satisfy their drivers.

 

 

When should I check my tire pressure?

Your tires support the weight of your vehicle, right? Well, they don't! It's the air pressure inside them that actually supports the weight. Maintaining sufficient air pressure is required if your tires are to provide all of the handling, traction and durability of which they are capable.

However, you can't set tire pressure...and then forget about it! Tire pressure has to be checked periodically to assure that the influences of time, changes in ambient temperatures or that a small tread puncture has not caused it to change. The tire pressure recommended in your vehicle's owner's manual or tire information placard is the vehicle's recommended "cold" tire inflation pressure. This means that it should be checked in the morning before you drive more than a few kilometers, or before rising ambient temperatures or the sun's radiant heat affects it.

 

 

Is there an extended warranty available?

No, Suzuki no longer offers extended warranty.

 

 

Are my tires covered under any warranty?

Tires that come as original equipment are warranted by their manufacturer. This includes compact spare tires. Separate warranty statement(s) are provided with each vehicle, covering the specific warranty details for those products.

 

 

I have to have warranty repairs done on my vehicle and don't live near a Warranty & Service Point. What do I do?

 

Warranty repairs must be completed at an Authorized Suzuki Warranty & Service Point. Please contact your closest Suzuki Warranty & Service Points to make an appointment.

 

 

How long is my car warranty? What is and what is not covered?

All new Suzuki vehicles are covered by a 3 year or 60,000 km new vehicle limited warranty, 5 year or 100,000 km powertrain warranty and 3 years unlimited mileage roadside assistance. For complete details as to what is and what is not covered for your particular vehicle, please review your New Vehicle Warranty and Maintenance Information Booklet provided with your vehicle.

 

 

If I need technical assistance, who can I call?

You should contact your Authorized Suzuki Warranty & Service Point's service department. Their service technicians are trained on Suzuki products and are best capable to answer all of your questions.

 

 

I lost my car keys, how can I get the key code?

Your Suzuki Warranty & Service Point can get the key code for you. You will be required, however, to visit your nearest Warranty & Service Point and show proof of ownership of your vehicle.

 

 

I lost my owner's manual, how do I replace it?

Replacement Owner's manuals may be purchased from your Suzuki Warranty & Service Point.

 

 

Can I get a loaner vehicle when I bring in my car for service?

Suzuki Canada does not offer loaner vehicles.

 

 

Where is my closest Warranty & Service Point?

We have dealer locator service right on our web site. Simply enter your Postal Code and the closet dealers will be displayed.

 

 

I have had a disagreement with my Warranty & Service Point. Who can I talk to?

Disputes are usually best resolved at the Warranty & Service Point. You may want to bring your dissatisfaction to the attention of one of the managers. If the problem is still not being resolved then you should contact the Warranty & Service Point owner. If they cannot solve the problem then please contact the Suzuki Canada Customer Relations Department. Their phone number is 1-866-828-7252, or e-mail us at customerservice@suzuki.ca.

 

 

I would like to import a Suzuki product from the U.S.. What do I need?

To bring a product to Canada from the U.S., you will need a letter of compliance and recall clearance letter from the manufacturer in the country of original sale.

In this situation, please contact Suzuki Motor of America Inc. at 1-800-934-0934 for assistance.

 

 

I would like to export a Suzuki product to the US. What do I need?

To take a product from Canada to the U.S., you will require a letter of compliance and recall clearance letter from Suzuki Canada. Suzuki Canada will write letters for Canadian citizens or residents who are moving to the U.S. and will be bringing their Suzuki products with them.

To request this letter, please send your name, telephone number, complete mailing address, VIN (17-digit serial number) of your Suzuki product, and a copy of photo ID proving Canadian citizenship or residence (Driver's license, passport) to  customerservice@suzuki.ca.

 

 

I would like to import a Suzuki product from overseas. What do I need to do this?

You may obtain information about vehicle importation from the Registrar of Imported Vehicles at www.riv.ca.

 

 

I would like to export a Canadian product overseas. What do I need to do?

Suzuki Canada cannot provide assistance with exporting any vehicle outside of North America. Depending on the country's requirements, you may find all the information needed in your owner's manual.

 

 

Can I tow a trailer behind my vehicle?

Please refer to your owner's manual, in the “Vehicle loading and towing” section. NOTE: Some Suzuki Vehicles are not designed for towing.

 

 

Why is the fuel consumption of my vehicle higher than what is published in EnerGuide and in your brochures?

AUTO FUEL CONSUMPTION -

You may experience consumption other than specified in the Guide

While the Guide allows for a reliable comparison of the fuel consumption of different vehicles using the same testing methods, your own vehicle's results may vary from what is indicated in the Guide. The published ratings are for typically equipped vehicles and are adjusted to reflect average real-world driving conditions in Canada. The fuel consumption of your vehicle may vary from its published rating, depending on factors such as your driving style and behavior, vehicle acceleration and driving speed, the overall age and operating condition of your vehicle, temperature, weather, traffic and road conditions. In addition, power-driven accessories (e.g., air conditioning) and other options that are installed in your vehicle will also affect your fuel use.

Testing procedures for vehicle fuel consumption

New vehicles are "run in" for about 6000 km before testing. Vehicles are mounted on a programmable two-wheel laboratory chassis dynamometer and, using two-wheel drive, are run through simulated city and highway driving cycles. This carefully controlled method of testing, including the use of standardized fuels, laboratories and testing equipment is used instead of on-road driving to ensure that all vehicles are tested under identical conditions.

Fuel consumption ratings are generated based on test cycles and correction factors that take into account the aerodynamic efficiency, weight, rolling resistance, drive mode of different vehicles and average real-world driving conditions in Canada. Other adjustments are made to reflect the average fuel consumption of vehicle configurations, options and sales mixes sold in Canada.

 

All vehicles, including four-wheel (4×4) and all-wheel drive (AWD), are tested in two-wheel drive (2WD) mode.

 

Simulated city course

City fuel consumption ratings are based on a 22-minute simulated drive of 12 km, with 16 complete stops. The average speed of the test is 32 km/h.

 

Simulated highway course

Highway fuel consumption ratings are based on a 12-minute simulated highway course of 16 km with no stops. The top speed during the test is 96.5 km/h, and the average speed of the test is 77 km/h, reflecting an urban-highway driving environment.

 

 

Can I tow my vehicle behind my motorhome?

Please refer to your owner's manual, in the “Vehicle loading and towing” section.

 

 

I have recently moved and need to change my address. How do I let you know?

Send an e-mail to customerservice@suzuki.ca and give us your full name, old address, new address and new telephone number (if it has changed). Please be sure to include the full VIN (17-digit serial number) which is located in the bottom left hand portion of the windshield of your Suzuki product so that we can access your information easily.

 

 

I have a recall notice for my vehicle and don't live near a Warranty & Service Point. What do I do?

All recalls must be completed by an Authorized Suzuki Warranty & Service Point. Please contact Suzuki Canada directly at 1-866-828-7252, or email customerservice@suzuki.ca for assistance.

 

 

Where can I buy Genuine Suzuki Parts?

 

Parts are available from all Warranty & Service Point locations.  Please contact your nearest Warranty & Service Point to obtain the parts you require.

 

 

 

 

 

 

 


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